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Neo Neptune Network
All purchases made on the Neo Neptune Minecraft Network store are final and non-refundable. By purchasing virtual items or ranks, you acknowledge that you are supporting the server and receiving digital content that cannot be returned.
Any attempt to chargeback or dispute a payment through PayPal or any other payment processor will result in an immediate and permanent ban from the Neo Neptune Network, including our game servers, Discord, and website.
In extremely rare cases involving duplicate transactions or billing errors, we may consider a credit or manual correction. Please contact our support team via the Discord ticket system within 24 hours of the transaction for assistance.